Frequently

Calen Health is a modern healthcare service offering personalized, on-demand care through a team of highly skilled, experienced doctors with qualifications and expertise in your area of concern.

We serve patients via telehealth and in-person consultations, with ongoing care available. At Calen Health, you are not a number, your family truly matters to us and we strive to understand you- and your health concerns-fully.

You need to have a quiet space and  will be sent a link to connect to; it can be used on your phone, tablet or computer.   We recommend you have reliable internet speed above 5 mb/s otherwise we can revert to a phone call but it's nice to see your face.

Yes, but you may miss out on a medicare rebate if you havent been seen by a doctor at Calen Health face to face in the last 12 months.  

Some conditions are better handled face to face. We can't cover all of them here, and your clinician will guide you, but symptoms such as chest pain, abdominal pain, shortness of breath, or fever require an in person assessment. Skin lesion are better assessed in person. Over 70% of consults can safely be handled from the convenience of home; see our safety checklist below.

Of course we will communicate with your existing GP. There will be times when your GP is not available or not expert in certain conditions and clinicians at Calen Health can compliment the skills or your trusted local GP and collaborate for your best health.

It depends on your issue. We think quality care shouldn't be rushed. So please ensure that there is enough time to give us your background for context. If you are very well it can be a quick appointment but a minimum of 20 minutes is recommended.

If you are in Australia and have a valid Medicare card then yes; there is medicare eligibility for telephone consults up to 19 minutes but to be eligible for medicare rebates for longer consultations you would have to nominate Calen Health as your main provider under MyMedicare or do a video consultation.

Generally, consult fees are from $120 per 15 minute appointment, unless there are specialised services such as GP mental health care plans please contact us if you need more details.

When you click to book the appointment, and choose the appropriate length and type, the fees will be revealed to you prior to booking. The standard medicare rebate for 15 minutes is $45.05. We recommend a 20 minute consult which attracts a higher rebate of $87.10. It is your responsibility to double check your own Medicare eligibility.